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Do not leave with doubt! Check our… Frequently Asked Questions

Primavera Loix Apartaments puts all five senses into making the stay of its clients perfect, which is why we put at your disposal a series of frequently asked questions so that you can solve all your doubts before staying with us. If you need more information, do not hesitate to contact us through our email or telephone that you will find in the contact section.
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When is Check In? When can I enter my room?

We inform you that the rooms are available from 4:00 p.m. However, if you tell us the time of your arrival, we will do everything possible so that you can enjoy your room as soon as possible.

We take this opportunity to inform you that the hotel has a free porter service, so you can leave your bags and enjoy the hotel's facilities and services as soon as you arrive.

What is the time of departure / check out of the rooms?

The apartment must be vacated at 10.00 hrs. However, you can continue to enjoy the services and facilities throughout the day.

If you want to enjoy a few more hours of your vacation, ask at reception for the Late Check Out service and relax with us until the last minute (subject to availability and is a supplement to your reservation).

Is a security deposit required?

A deposit of €200/apartment must be left on arrival as a guarantee. The deposit must be made by credit card and will be returned after departure within 72 hours. For groups, the deposit is global for the whole group and is not partially refunded. When all the apartments of the group are empty, we will make a check of all the apartments included in the reservation and the refund will be considered if there has been no damage. Otherwise, the amount of damages will be subtracted from the total amount of the deposit delivered and the rest will be returned. The holder of the reservation is responsible for the payment of the breakage deposit and will be the receiver of the refund the day of check-out.

Do you have parking available? Is free?

The appartments have parking available for its clients. If you book on our website, we offer you the possibility to reserve the place with a supplement (subject to availability)

Are cots available?

Yes, at the appartments we have cots available for our youngest guests. Do not forget to reserve your crib for free at the time of making your reservation (subject to availability).

What are the pool hours? Is it open all year round?

Our swimming pool is open from 10:00 a.m. to 9:00 p.m. throughout the year.

Are there hot tubs? What are the hours for the hot tubs? Are they open all year?

Yes, in Primavera Loix we have 2 Jacuzzis. Its hours are like the pool, from 10:00 a.m. to 9:00 p.m. They are available in mid and high season, do not hesitate to ask us and we will inform you.

How often are the apartments cleaned?

Cleaning and change of sheets is done every 5 days, in addition, towels are changed and garbage is removed every 3 days.
Extra room cleaning service €20.

Do you have scooter service? Scooter parking?

Yes, from our reception we can help you rent the scooter that suits you best, single or two-seater and choose the delivery date. Both services are a supplement to your reservation.

Do you have taxi / airport transfer service?

Yes, from our reception we can help you request the taxi or means of transport that most interests you to get to the airport or any other destination. These services are a supplement to the cost of your reservation.

Do you accept pets?

We are sorry, but we do not accept pets.

Do you have luggage / luggage service?

Yes, the hotel has a porter service, where you can leave your belongings until your room is ready on the day of arrival or until you leave on the day of departure.

Do they have hair dryers in the apartments?

All our apartments have a hair dryer

Do the apartments have an iron?

We do have an iron for our guests. Do not hesitate to ask for one at reception when you need it.

Is there WIFI? What is the password?

We do have free Wi-Fi throughout the establishment, common areas and apartments.

What are reception hours?

The reception is open 24/7.

Do you do currency exchange?

Yes, we do currency exchange at our reception.

Is there a safe? What is the price?

All apartments have a rental safe.
Its price is €1.50/day, with a deposit of €5.

What channels does the TV have?

The English channels we have are:
bbc one-w; bbc two-w; bbc one-yk; c4l; channel 4; film-4; etv5; e 4
The Dutch channels we have are:
NP1; NP3
In addition, on the televisions in our bar, you can enjoy sports channels.

Is there a laundry service?

We have at your disposal a washer and dryer that you can use for free.

Do you have a cafeteria? What is your schedule? Do you serve meals? Is there happy hour

The Primavera Loix has a bar/cafeteria that serves meals such as pizzas, hamburgers... Its hours are flexible, ask at reception and we will inform you.

Can the pool loungers be reserved?

The pool hammocks are for the enjoyment of our guests. We are sorry but they cannot be reserved.

Do they have wake up service?

Yes, you just have to request it at reception and we will take note to notify you at the time you tell us.

Do you have courtesy rooms on check out day?

No, but we have toilets with showers so you can clean up before you leave. And porter service so you can store your bags and thus continue enjoying your vacation until the last moment.

If I need clean towels and sheets, even if that service does not correspond to me, does it have an extra cost?

Yes, you can request it at the reception and we will inform you.

Do you have extra cleaning service and what would be its cost?

Yes, you can request it at the reception and we will inform you.

On the day of departure, if I used the showers in the courtesy toilets to clean myself, would they leave me towels? Cost?

Yes, you can request towels at the reception. Its cost is €5.

How many meters does an apartment have?

Our apartments have 38 m2.

Do all the apartments have a terrace?

Yes, indeed all the apartments have a terrace.

Does the bathroom of the apartment adapted for the disabled have amenities?

The apartments have bath gel and hand soap throughout your stay.

Does my laptop fit in the safe?

We are sorry, but our safes are not that big.

Is there an apartment adapted for the disabled?

Our apartments have easy access, but are not adapted.

Does the aparthotel comply with fire-fighting measures?

Yes, the Primavera Loix has all the permits and fire detection and prevention systems and measures to extinguish them to ensure your safety.

Does the establishment have animation?

No, it does not.
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